Have questions or need help?

Getting Started

• Technical Troubleshooting

  PocketHealth currently supports iOS version 17 and later. To check what iOS version is on your device, you can go to the Settings > General > About section on your device. You will be able to see in this section of your device if a software update is available.

  If your device is not running an unsupported version of iOS (16 or earlier), we would suggest trying a new browser (Chrome, Firefox or Edge) and clearing your browsing data (browsing history, cookies and cache).

  If your phone no longer supports a software update, we recommend trying a different device such as a desktop computer, laptop, tablet or different phone. Another option is to request your records directly from your facility’s release of information department or you can contact your referring doctor for a copy of your records.

  In the event you need further support, please contact our Patient Experience Team by emailing [email protected]

• How do I get started with PocketHealth?

  To access your record(s) online through PocketHealth, we need you to first give your consent to have your information released from your imaging provider. You can give your consent by visiting www.pockehealth.com/requestrecords and searching for your imaging provider.

• PocketHealth Pricing Options

  PocketHealth BASIC

  PocketHealth Basic is our free plan for those who want to try out PocketHealth or just download their imaging records. With our free plan, you can:

  • Access imaging records from over 650 hospitals and imaging centers.
  • Download your imaging records to your desktop.
  • Share with anyone via fax.

  Access My Records

  PocketHealth CORE

  PocketHealth Core is our annual membership option that enables you to better understand your health with easy access to your imaging records. For $29/year you can:

  • Access imaging records from over 650 hospitals and imaging centers.
  • Download your imaging records to your desktop.
  • View your imaging records online on any device.
  • Get definitions of complex medical terms in your report.
  • Get highlighted follow-up recommendations in your report.
  • Share with anyone via fax, email or print out.

  Access My Records

  PocketHealth UNLIMITED

  PocketHealth Unlimited is our annual membership option that gives you tools and personalized insights to help you advocate for yourself and your family’s health. For $49/year you can:

  • Access imaging records from over 650 hospitals and imaging centers.
  • Download your imaging records to your desktop.
  • View your imaging records online on any device.
  • Get definitions of complex medical terms in your report.
  • Get highlighted follow-up recommendations in your report.
  • Get follow-up recommendation alerts.
  • Receive personalized questions to ask your doctor.
  • Add up to 4 family members.
  • Access Bone Mineral Density screening.*
  • Store all your health records in one place.
  • Share with anyone via fax, email or print out.

  Access My Records

  *For eligible patients in select regions.

• PocketHealth Financial Assistance Program

  The PocketHealth Financial Assistance Program supports any patient without the means to pay, no questions asked. Have your fees waived and access your records in just three simple steps:

   

  1. Give us a call, toll-free, on our patient support line (1-855-381-8522) or send us an email at [email protected]. A PocketHealth representative will provide you with a temporary financial assistance plan to access your records.
  2. Sign up for PocketHealth and the Financial Assistance Plan will automatically be applied. If you are already signed up it will be applied to your account when you log in.
  3. Easily access, view, share and download your imaging records anywhere, anytime.

• About Minors on PocketHealth

  Patients under the age of 12 must have a delegate enroll on their behalf in order for them to enroll in PocketHealth. The delegate must electronically submit their verification document (i.e. driver’s license if they are a parent/guardian) when you enroll online.

• Requesting Multiple Records

  When you enroll for access at an imaging provider you will receive all available imaging records in your history there, without a limit to the number of studies. If you are requesting from multiple providers, you will need to submit a new request for each new provider you are adding to your account. Each clinic or hospital group has their own online request form, and they each require your consent to having information released.

• PocketHealth’s role in medical care

  PocketHealth should not be used for any analysis of your imaging record unless you are a trained medical professional. Medical images require highly specialized training to interpret and often require a sophisticated DICOM viewer to aid analysis as well as full, professional understanding of your medical history. PocketHealth is a powerful tool for you to control and share your medical record, but that still means you should work closely and collaboratively with your physician at every step of your diagnosis and treatment plan.

  If you’re not sure about which medical professional is best to speak to about a particular exam, try starting with the physician that referred you for the testing! For simplicity, you can find their name on the left of every exam you view, in case you’re not sure exactly who your referring physician was.